MSM Inc. (or “we”) adopted this Privacy Policy to reflect our commitment to protecting your privacy. We take the collection of personal information from our Users seriously and are committed to protecting each User’s privacy in accordance with this Privacy Policy.

What personal data we collect and why we collect it

If you need to share images with MSM as part of a project, we utilize the service Hightail to allow upload of large files. These files are used only as part of our ongoing partner relationship and services being rendered. Hightail’s privacy policy can be found here.

Contact forms
We use information submitted through contact forms for customer service and marketing purposes. This information is retained indefinitely for MSM’s purposes only and is not shared with others. This information is collected and stored in a CRM system hosted by our website provider HubSpot.

MSM collects two cookies as part of your visit to our website.

The first cookie is for your current session only and is used to anonymously identify you for that visit to track your activity.

The second cookie is for tracking your repeat visit over the course of 1 month, and that cookie is only maintained for 1 month past your last visit. It is used only to track if you are making return visits to our site.

As part of MSM’s LIVI product, we may track a cookie to remember your user login, in between visits. This cookie will persist for 30 days.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Website analytics are measured by our website provider HubSpot.

Job Applications
Visitors to our site may view our current job postings and submit their applications to us through our provider Their privacy policy can be found here. Any information submitted to us is used solely for the purpose of determining proper fit for a job opening and your information is never shared with any other parties by MSM. We may choose to retain your data to review for future job openings as well.

Who we share your data with
We collect personal data that you submit to our website and use it only to support your experience with MSM. Your data will not be shared with any other third party.

How long we retain your data
For visitors that contact us through our website, we store the personal information they provide when they fill out the form. For job applicants that submit their personal information and/or resume through our job recruiting service with, MSM may store that information indefinitely as part of our ongoing recruiting efforts.

What rights you have over your data
If you have submitted personal information through our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information
We only collect contact information that is entered and submitted by users through a form on our website.

LIVI Application Data
While delivering virtual events through our LIVI software product for our customers, MSM may collect personal information of visitors on behalf of our customers. In these scenarios, MSM is a data processor and retains and processes the data on behalf of our customer per their direction. Your data is retained only for as long as the event and contract duration and as desired by the owning customer. MSM will erase all personal data per the request of our customer, and all requests should be directed to the company hosting the particular LIVI virtual event. At no point does MSM ever share this personal data with any third parties.

Additional information

How do we protect your data? We keep your data secure using modern encryption technologies and by restricting staff who can access it. MSM takes the security of your data very seriously.  We use current technologies to protect data you provide from loss, misuse, and unauthorized access or disclosure

What third parties do we receive data from? We receive anonymous user data from Google.