covid-19 update-2


There's nothing we care more about than the health and safety of our clients and our employees. To ensure this safety, and continue fulfilling the needs of our customers during these unprecedented times, we've made some necessary changes.

Dear valued customers and partners,

As we, like many in our industry and beyond, are navigating the impact COVID-19 has had on our local and global communities, we wanted to share how our team has adapted to ensure the health and safety of our employees. This is of paramount importance to us, as is maintaining the level of service and quality you have come to expect from our partnership.  

As a result, we have implemented the following changes, effective March 16th: 

Client Facing / Front Office:  We have asked all employees who can effectively carry out their work from home to do so.  We are incredibly fortunate that we are set-up as an organization to continue most all operations as normal, so there is no disruption in serving our customers.   

Production / Operations:  Custom exhibits are manufactured and stored in house. This portion of our business requires our incredibly dedicated production team to be onsite.  We have instituted distancing measures and enhanced sanitizing precautions to ensure their health and safety. These procedures will allow us to responsibly continue to fulfill new and existing production projects, while protecting our employees. 

Our MSM team is completely committed to upholding the same level of service, support and response that you’ve come to know during these unprecedented times. We appreciate your support and loyalty, as we navigate our new normal, and if there is anything we can do to make your job easier during this time of transition and uncertainty, please let us know. 

From all of us at MSM, we extend our heartfelt best wishes for the health and safety of you and your families. Our concerns and support extend beyond our own community to all who are affected by this health crisis. I know that many of our partners and counterparts around the world are impacted by this issue, and we continue to keep them in our thoughts during these challenging times. 

We truly believe we’ll come out of this stronger than before, and we know you’ll do the same. After all, tough times don’t last, but tough people do. 

My best wishes for your health and safety, 



Donna Shultz


ABOUT MSM is a woman-owned, award-winning brand experience agency based in Rochester, NY. With a focus in exhibits, events and activations, MSM solves face-to-face marketing challenges through one-of-a-kind experiences that tell brand stories, captivate audiences, engage the senses, and inspire customer loyalty.

MSM is a Top Workplace in its region, was the first agency RFP-certified by the Experiential Designers and Producers Association (EDPA), is a top industry fabricator with recurring placement on Exhibitor Magazine’s Find It Top 40 List and Event Marketer’s Fab 50 List, and opened sister agency The Experience Shop in 2018 to expand its offerings in non-traditional event marketing experiences.